Group Case Administrator

Group Case Administrator

Location:  San Antonio, TX

Schedule: Monday – Friday (8 am – 5 pm)

More Than Just a Clerical Role in Admin, Accounting, or HR

You’re the Melanie Griffith (Tess McGill) in the movie Working Girl (imagine this being non-gender specific – you could be Tom). Perhaps you’ve been slaving away in a non-career, boring, and mundane role that is a dead-end without the chance for growth and advancement to bigger and better opportunities. Maybe you’re currently stuck in a role as an office administrator, executive assistant, A/R in accounting, or an HR clerical role.

We’re Zinn Insurance, one of the fastest growing insurance companies in the Texas area, specializing in providing insurance plans for local and nationwide businesses. We’re seeking a top-notch Group Case Administrator to serve as the primary point of contact for our clients to ensure that documentation is accurate. We’re not seeking any particular background – we’ll train you! We do want a candidate that is familiar with working with the type of work and details that come with an office role, such as office administration, billing, or HR issues. An ideal candidate wants to work in a fast-paced environment and is willing to take the initiative when necessary. Three to five years of experience working at a high level with Microsoft Office Suite. Experience with payroll systems such as Sage or QuickBooks is a plus. Excellent communication skills with an ability to deliver quality results, meet deadlines and provide superior client care. The job is part detective, part customer success, and part administrative data entry, verifying information, using spreadsheets and our various software systems.

If you’re looking for a more challenging role to grow, learn, increase your compensation over time, and enjoy a supportive and engaging team around you this might be the perfect opportunity for you!

You’ll work with our Group Case Specialists to:

  • Successfully move our clients through our group pipeline
  • Obtain company census information, current benefits information, and any other required data to generate a proposal
  • Send proposal requests to insurance carriers upon request
  • Analyze quotes from the carriers for errors and missing data
  • Build out groups in our benefits administration system Employee Navigator
  • Create and distribute enrollment packets
  • Provide regular updates to the management team on group progress
  • Additional tasks may be assigned related to group business


  • Coachable
  • High School Degree (required), College Education (preferred)
  • 3-5 years of bookkeeping experience
  • Time management skills
  • Ability to pay attention to detail
  • Organized, multi-tasker with high standards for excellence
  • Strong communication and interpersonal skills
  • Team and goal-oriented
  • Strong work ethic and resourcefulness
  • Advanced understanding of software programs such as Microsoft Office Suite

Who Are We? 

We are an insurance and fractional HR agency that thinks outside the box. Some might call us a little crazy. We work hard, laugh a lot, and play hard. We come from diverse backgrounds and enjoy an eclectic array of music to increase productivity and brighten our day! We also take coffee very seriously! Our passion fires up our creative spirits like a warm cup of joe. We are a fast-paced, teamwork, results-driven, strategic machine. Self-motivation and the ability to use your initiative are essential for any position at Zinn Insurance. Our entire team is always there to help and guide.

Our company values are:

  1. Loyalty to the company, team, and our clients.
  2. Follow company culture.

You’re the Tess (or Tom) in your current company, and you find it unacceptable to not have career advancement and opportunities. Like Tess (or Tom), you’re hungry – you want to learn, be challenged, and grow in a job. The career opportunities here include advancement into roles such as case specialist as well as managerial positions overseeing our group case department and increased client interaction.

If you’re looking for a more challenging role to grow, learn, increase your compensation over time, and enjoy a supportive and engaging team around you, send us a copy of your resume and a cover letter!

Group Case Administrator

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