Director of Operations (DOO)

Zinn Insurance | San Antonio, TX
Full-Time | Onsite

Zinn Insurance is building for 10X growth over the next five years.

We are hiring the operational integrator and true second-in-command to the CEO to design, enforce, and scale the operating model required to achieve it.

This is a scale-stage mandate — not a maintenance role.

You are responsible for building an operating engine that allows revenue to grow without operational fragility.

📦 BOX 1 — The Mandate

Design and enforce the operating system that allows Zinn Insurance to scale without chaos, compliance exposure, or founder dependency.

You convert vision into structured execution across Group, Medicare, and Individual divisions.

You own:

• Workflow architecture and enforcement
• Clear decision rights and accountability
• KPI discipline across every role
• System adoption and operating cadence
• Capacity planning tied to revenue
• Cross-functional alignment (Sales, Finance, Technology)
• Leadership bench depth and succession readiness
• Operational risk visibility and process integrity

If standards slip, you restore them.
If growth strains capacity, you redesign the system.
If founder dependency increases, you reduce it.

You are building infrastructure that outlasts individual effort.

📦 BOX 2 — Performance Outcomes

Within 12 months:

• 95%+ on-time renewal execution
• Revenue leakage materially reduced
• Margin improvement year-over-year
• 100% of roles operating from defined KPIs
• Underperformance addressed directly and early
• CEO removed from day-to-day operational problem solving
• Real-time performance dashboards implemented

Within 3 years:

• Capacity scales ahead of revenue growth
• Systems absorb expansion without breakdown
• Leadership depth established in every division
• Hiring tied to measurable revenue thresholds
• Operational consistency strengthens enterprise value

The company runs on structure.

Not personality. Not escalation. Not reaction. Execution becomes predictable.
Growth becomes controlled.

📦 BOX 3 — Leadership Profile

You are wired to take ownership.

You step into authority without hesitation and make decisions with confidence. You do not require consensus to move forward.

You are direct and performance focused. Approval is not your driver — results are.

You move with urgency. Drift, repeated mistakes, and unclear ownership are corrected immediately.

You value structure. Defined KPIs, documented process, disciplined operating rhythms, and clear standards are non-negotiable.

Your energy is steady and sustainable. You operate with composure under pressure and do not react emotionally to friction.

You think clearly and practically. You diagnose root causes, design scalable systems, and implement solutions without unnecessary complexity.

You believe:

• The right people must be in the right seats
• Accountability is leadership
• Productive tension sharpens performance
• Discipline enables freedom
• Data reveals truth
• Execution drives enterprise value

You can hold standards without rigidity.
You can drive speed without chaos.
You can enforce structure without suffocating initiative.

This role is not for consensus-driven, conflict-avoidant, or validation-dependent leaders.

Growth & Scope

Authority and influence expand as performance is demonstrated.

This role is designed to evolve with the company’s scale. As operational maturity increases, scope broadens to include deeper strategic integration and enterprise-level decision impact.

We are hiring an operational partner capable of building the systems, leaders, and leverage required for a 10X company.

If you are wired to build operating leverage at scale — apply.